We have made changes to how the "Time group" feature is used. Previously, it was based on the case creation date. It is now based on the date of the last activity in the case.

Co nowego?

  • In the case list, we display the first thread that needs attention.
  • Better description of last modification date
  • Timegroup works now on last activity date

The case status displays current stage and the current thread

Better description of the last activity column

Time group is based on last activity. The "Today" button shows cases modified today. This makes life easier!